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Email Problems

Follow the troubleshooting steps below.

• Our first recommendation is always to test your E-mail functionality using our WebMail Client
  If you cannot send and/or receive E-mail using WebMail, then please CONTACT SUPPORT
  If you CAN send/receive using WebMail, then please continue on through the instruction.
• The next step is to check your E-mail programs settings. We have detailed instructions on
  setting up the most popular E-mail clients, including MS Outlook, Eudora, and more...
  If your E-mail settings are correct, then please continue on.
• Your ISP, or Internet Service Provider may also be affecting the proper functionality of your
  E-mail system. Many ISP's including, but not limited to:
      • EarthLink/MindSpring
      • MSN
      • Most any free ISP, such as NetZero or BlueLight
  Do NOT allow outgoing E-mail (SMTP). Click here for more information. If your ISP is not mentioned here, then we have a simple test that you can perform to find out.

  Go to your Windows Start menu, and choose " Run "
  Type the following command: telnet mail.yourdomain.com 25
  (Note: This will test your ability to SEND E-mail.)
  OR:
  telnet mail.yourdomain.com 110
  (Note: This will test your ability to RECEIVE E-mail.)

  If you can connect via Telnet, then the port is open, and you will be able to send/receive email. Click here if you need further assistance.

• You can read more about using your site to send out email in the articles below:
      • I don't have email support through my ISP, is there a way to send mail through my domain?
      • I'm trying to send e-mail and I'm getting the error "Mail Relaying Denied"... what do I do?